At ArdAzAei, we are devoted to offering an experience as refined as the creations we deliver. Our Client Advisors are here to ensure your journey—from discovery to delivery—is seamless, personal, and exceptional.

Whether you have a question about an order, need assistance selecting a gift, or wish to learn more about our collections, we are at your service. Our advisors will be happy to assist you with all your enquiries. Book an appointment in-store by contacting us by phone or email.

Client Services Team Hours:

Monday–Saturday: 10 am–6 pm (CET)

Phone: +33 6 4971 7933

Email: customerservice@ArdAzAei.com

Paris In-Store Appointment

Book an appointment - WhatsApp: +33 6 49 71 79 33 or via email maison@ArdAzAei.com

11 Rue Saint-Florentin 75008 Paris, France

Monday–Saturday: 10 am–6 pm (CET)

Sunday: Appointment only

Personalised Recommendations: Curated styling advice and product suggestions tailored to your taste and lifestyle.

Made-to-Order: Select couture pieces can be crafted to your measurements for a one-of-a-kind creation.

Boutique Appointments: Enjoy a private in-store consultation with a dedicated Client Advisor.

Gifting Services: Elegant packaging, personalised messages, and discreet delivery—each gift is beautifully presented.

Our team can help with: product availability and styling, placing or modifying an order, order status and tracking, returns and exchanges, and payment enquiries.

How Do I Place an Order

With a Client Advisors :
Contact Customer Care; we can place the order on your behalf or arrange purchase through a selected ArdAzAei boutique.

On our website at (ArdAzAei.com)
In the event that you would like to place an order directly from our website please follow the steps below :

1. Browse Collections
2. Select Item (size/colour/personalisation where applicable) and Add to Bag.
3. Proceed to Checkout.
4. Enter Shipping Details, then Payment Details.
5. Review and Place Order.

You’ll receive an order confirmation by email; a shipping confirmation follows when dispatched.

Searching for an Item

Use the navigation menu, search bar, and filters to refine by category, size, colour and more.

Product Information

Sizes/colours, composition and descriptions are shown on each product page. Select an image to zoom for detail.

Can I Cancel My Order

Orders can’t be cancelled once confirmed. You’re welcome to return after delivery in line with our policy. For help, contact Customer Care.

What is a Pre-Order?

A pre-order reserves an item that will be available soon. An estimated delivery date appears on the product page.

Orders containing available and pre-order items ship separately.
Orders with multiple pre-order items ship as each item becomes ready.
You’ll receive a shipping confirmation for each parcel.
Pre-orders are payable by credit card only. We request an initial authorisation (typically 7 days). When your item is ready to ship, a new authorisation is taken, and you are charged only upon shipment.

How Will My Order Be Packaged ?

Orders arrive in ArdAzAei branded packaging. Each item is presented in its own case, then placed in a plain outer carton with protective fillers for discretion and protection.

Where Can I Find the Invoice and Tax Information ?

All prices include VAT. Download your invoice from your shipping confirmation email. Once an order is confirmed, invoice details can’t be changed and a new invoice can’t be issued.

What are the Delivery Times and Shipping Costs ?

Euro

Pound Sterling

US Dollar

Tracking & Delivery

You’ll receive a tracking number when your package ships. On delivery, please verify the number of parcels and the condition of the outer packaging. Any damage or discrepancy should be noted in writing on the carrier’s delivery document and reported to us promptly. Couriers deliver Monday–Friday and typically make up to three attempts before returning the order to us.

Shipping Restrictions

We can’t ship to General Delivery or P.O. Boxes; such orders will be cancelled. Your delivery address must match the country/region in which you place your order. If you need to change region, use the country selector (top-left of our website) and shop in the correct locale.

Pick up in Store

Complimentary pick up in store is available. Select Pick up in Store at checkout and choose your boutique. We’ll email you when your order is ready.

Bring :

◊ Your Ready for Pick-up email (printed or on a mobile device).

◊ Collection by someone else (tell us in advance by email):

1. A copy of your valid ID
2. The collector’s valid ID
3. The Ready for Pick-up email
4. A Letter of Authorisation.

If not collected within 30 days of arrival in store, the order will be returned and refunded (except personalised/non-returnable items).

Where is My Order?

See Order History in your account for live status and tracking links.

Not Delivered Within the Estimated Time?

1. Check Order History for updates
2. Confirm your delivery address is correct.
3. Still need help? Contact Customer Care and we’ll assist.

Last updated: January 2026